About shipment:

How much is the shipping?navigate_next

Spain: peninsula, islands, ceuta and melilla:

Standard shipping: or € 7.77 in orders from € 0 to € 50 or € 6.63 in orders of € 50 to € 70 or free from € 70.

Express delivery: or € 10.20 in orders from € 0 to € 50 or € 9.53 from € 50 order


Standard shipping: € 8.5

Out of Europe:

Express shipping: € 15

How long will it take for my order to arrive home? navigate_next

Fortunately, our customers are happy with the speed of receipt of their orders. As soon as the order leaves our offices (it is usually the same day or one day after the confirmation of your order), it usually takes an average of 2-3 days to reach its destination. Being able to suffer variations according to location and without counting holidays or weekends, since the transport company does not work.

Can I change or cancel an order? navigate_next

Yes. All orders without exception are subject to change. The cancellation of the order is allowed until the moment in which the carrier picks it up at our offices for shipment. Once the order is in the hands of the transport company, the order cannot be canceled; but if an exchange or return can continue to be made later, if the conditions allow it. - - - -

When can I make a return? navigate_next

You can make a return of all or part of your order, as long as the products that make up this order are not in promotion or with any special discount. In this case, you can continue to carry out the exchange operation.

How do I carry out an exchange or return operation? navigate_next

If you are registered, entering our website, in the orders section, you will find an option that will facilitate this process: following the steps shown. As long as you have not exceeded the number of days limit to use this option. If you have made the purchase as a guest, you can write to us at info@empire-sapphire.com, we will help you

Who covers the transport costs in case of exchange or return? navigate_next

Unfortunately, we are unable to offer prepaid returns service. However, if the item you have received is in poor condition, we will cover all costs and the return will be accepted despite having made the purchase at a promotional price.

About products:

If a product is out of stock, how long should I wait for its replacement? navigate_next

In this case, we differentiate the equestrian line and fitness. Our sports line launches different models that initially, except for exceptions, will not have replacement, but will be renewed models. In the equestrian line, on the other hand, we will replace only those garments that have had a significant acceptance. Since we work on new models continuously. There may be the possibility of reservation in certain cases.

Do we have a physical store? navigate_next

No. We exclusively have an online store. However, we offer the possibility of those who are physically close and by appointment, can pick up their order at our offices and thus not have the need to pay shipping costs. Also, once the COVID-19 situation improves, we will travel to different fairs and contests to bring our products closer to wherever you are. National and international.

About sponsorships:

Are you interested in being part of our team? navigate_next

Write to us at info@empire-sapphire.com and tell us about your sporting career, both in horse riding and in another sport. We are interested in hearing from you!

Any doubt or question that you think should be present on this page, do not hesitate to write to us at info@empire-sapphire.com and we will consider it.
More information can be found HERE.