Shipping policy

SHIPPING METHODS AND RATES

  • SHIPPING COSTS: Spain, Germany, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland
    • Shipping: €4.90
    • Free shipping on orders over €100
  • REST OF EUROPE and Canary Islands:
    • Shipping: €9.90
    • Free shipping on orders over €150

TRANSIT TIMES:

  • Spain: 3 to 5 business days
  • Rest of Europe and Canary Islands: 4-6 business days

DELIVERY

All our shipments include a tracking number so you can always know where your package is.

The carrier will attempt delivery to the address provided by the customer, but please note that if delivery cannot be completed, the package may be taken to a collection point. This is part of the carrier's normal operating procedures, so home delivery is not guaranteed.

Once your order is en route, you will receive status updates from the carrier. You can access all available delivery options (such as selecting an alternative date or requesting delivery to a collection point) through these updates. Please follow the instructions in these notifications to register any changes, as we cannot make modifications once the package is in transit.

CUSTOMS FEES FOR ORDERS OUTSIDE THE EU

All our orders are shipped from our warehouse in Spain. This means that for orders destined for countries outside the EU, the destination country may require the payment of additional import fees to receive the package. Please note that this is completely beyond our control and the customer will be responsible for covering these costs. Customs laws can vary depending on the destination country, so we cannot predict the amount payable in each case. Unfortunately, we recommend that customers contact their local customs office if further information is required.

FAILED DELIVERIES

Delivery of an order may fail due to various causes beyond the control of both the carrier and ourselves:

  • Incorrect/incomplete delivery address
  • Recipient unavailable after all delivery attempts
  • Failure to collect the package on time from a collection point
  • Inability to contact the recipient to complete import procedures
  • Recipient refuses delivery

Please note that in these cases a fixed charge will be applied to cover the costs of return, packaging, and processing. These costs will be deducted from the final refund:

  • Spain: €10
  • EU: €20
  • Rest of the world: €40