Spain: mainland, islands, Ceuta and Melilla:

• Standard shipping: €7.77 for orders from €0 to €50, €6.63 for orders from €50 to €70, and free for orders over €70.
• Express shipping: €10.20 for orders from €0 to €50, and €9.53 for orders over €50.

Europe:

• Standard shipping: €8.5

Outside Europe:

• Express shipping: €15

Luckily, our customers are happy with the speed at which they receive their orders. As soon as the order leaves our offices (usually the same day or one day after your order confirmation), it generally takes an average of 2-3 days to reach its destination. This may vary depending on location and does not include holidays or weekends, as the transport company does not operate then.

Yes. All orders without exception are subject to changes. Order cancellation is allowed until the carrier picks up the order from our offices for shipment. Once the order is in the hands of the transport company, the order cannot be canceled; however, a change or return may still be made later if the conditions allow it.

You can return all or part of your order, as long as the products included are not on promotion or with a special discount. In this case, you can still exchange the item.

If you are registered, by logging into our website, in the orders section, you will find an option that will facilitate this process: by following the steps shown. Provided that you have not exceeded the maximum number of days to use this option.

If you made the purchase as a guest, you can write to us at info@empire-sapphire.com, and we will help you.

Unfortunately, we are unable to offer prepaid returns. However, if the item you received is in poor condition, we will cover all costs and accept the return even if the purchase was made at a promotional price.

In this case, we differentiate between the equestrian and fitness lines.

Our sportswear line launches different models that, initially, with few exceptions, will not be restocked, but rather will be renewed models.

In the equestrian line, on the other hand, we will only restock garments that have been very well received, as we are continuously working on new models. Reservations may be possible in certain cases.

No. We are an online-only store. However, we offer the possibility for those who are physically close and by appointment, to pick up their order at our offices and thus avoid paying shipping costs.

Also, once the COVID-19 situation improves, we will travel to different fairs and competitions to bring our products to wherever you are. Nationally and internationally.

Write to us at info@empire-sapphire.com and tell us about your sports career, both in equestrian and other sports.

We are interested in hearing from you!